Return & Change Policy

If you decide to withdraw from the sales contract and return a product, you can always do so within 14 days from the date of receipt of the product. Download the Return Form from here , fill it out and send it together with the product.

FREE RETURNS to BOX NOW until 31.07.2026. After this date, returns of orders with BOX NOW are subject to a fee. You can see the return link on your order receipt - https://returnsapp.boxnow.bg/returns-step-one/14069/12506/tendenz

tendenz.bg will refund the full amount of the amount paid if the product is unused, in its original condition and in its original packaging. The amount you paid will be paid to the bank account specified in the return form within 14 days from the date of receipt of the product.

The costs of returning a product are at the expense of the consumer.

- Address for return with your chosen courier: Sofia 1510, 2 Vladayska Reka St.

- Address for return with BOX NOW: Sofia 1510, 2 Vladayska Reka St., NPZ Hadji Dimitar District